Operations is one of the main functions of almost any organization. Operations are the core daily activities that create and deliver value to the customers. Everything you buy has come to you via operations managers. Your furniture, your laptop, your internet service, medical care, the water coming out of your tap, the amazon package you got delivered…

Operations Managers were responsible for every one of these products and services – created and delivered under their design, planning and supervision.  

Operations managers are responsible for designing, delivering, developing and directing the operations of an organisation be that a factory, restaurant, hospital, airport, in the armed forces or a law firm.