Category: Quality
Poke Yoke Examples
Simple example of Poke-Yoke or Mistake Proofing a process. Continue reading Poke Yoke Examples
Be Our Guest: 30 Years of Lexus | Toyota Untold Podcast
To celebrate 30 years of Lexus, we take you to the beginning to tell the story of Lexus from the leaders who were around before Lexus even had a name. We talk to Dave Illingworth, David Christ, & Doron Levin as they take us through Lexus’ history Continue reading Be Our Guest: 30 Years of Lexus | Toyota Untold Podcast
Lean Manufacturing- Pull Systems
Customer Reviews (fake or not)?
Here’s why fake reviews are threatening almost every online platform.
According to one study, around 16% of all reviews on Yelp are fake. Another claims that up to 63% of reviews on Amazon beauty products aren’t authentic. Continue reading Customer Reviews (fake or not)?
A luxury customer experience
Service Quality Horror Stories: If Restaurants Behaved Like Healthcare!
Can you identify with it?! Continue reading Service Quality Horror Stories: If Restaurants Behaved Like Healthcare!
Japan – Quality Seen and Unseen
Paul Akers visits a Kawada Industries job site and discusses their precision and efficiency…even on items unseen.
Continue reading Japan – Quality Seen and Unseen
Toyota Material Handling – Production From Start to Finish
The Toyota Production System (TPS) is a reference in the world of production. It is based on a Pull system, which means that we only produce what is ordered; Watch behind the scenes of Toyota Material Handling’s supply organisation: this video highlights how a truck is being produced from start to finish. You will learn about the concepts of ‘Heijunka’, Just in time and Jidoka’. You will also be taken through how defects are being managed in order to continuously improve quality for our products. Continue reading Toyota Material Handling – Production From Start to Finish
Steve Jobs talks about Quality
Steve Jobs… answering 2 questions about quality Continue reading Steve Jobs talks about Quality