No competitive advantage is long-lasting since firms are constantly forced to grow and put pressure on what brought them their initial success. No single solution hedges … Continue reading Southwest Airlines Meltdown: The Real Root Cause
Love it or hate it, there is no question, Uber changed our lives. Growing up in the ’80s, the one thing our parents would tell us was that under no circumstances were we to enter a stranger’s car. Then Uber … Continue reading In Quest of a Safer, Cheaper Uber. Is it Possible?
The reality is simple. We live in a world where resources are scarce. Imagine any resource: a short-cut to your work, a city everyone wants to access, an instructor everyone wants to take a course with. The same way we … Continue reading Manhattan’s Congestion Pricing: Efficiency and Fairness
There are two very different kinds of wait times you’ll experience when you plan for and make a trip to Walt Disney World: Continue reading The Wait Time Secret That Disney Won’t Tell You
The Associated Press News reported on an interesting poll this week showing that 70% of people prefer a hybrid store that allows you to choose between self-checkout and traditional human-operated cash registers. Continue reading The Case Against Self-Checkouts
Using minute-by-minute simulations to analyze crowd decision-making within Disneyland Continue reading Predicting Disneyland Wait Times through Population Simulations
Facing a consumer backlash and stricter regulation, companies are trying to do what’s eluded them for years: make a better bottle Continue reading Long Waiting Time for Your Uber Driver? It’s a Feature. Not a Bug
The pandemic has hit many quick-service restaurants hard. Here’s how they can respond to the crisis and prepare for what comes next. Continue reading Delivering when it matters: Quick-service restaurants in coronavirus times
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